Guides

Buying IT support, explained

Longer reads for business owners weighing up IT support, plus a one-minute check on your own setup. Written to be useful whether or not you end up talking to us.

Reading

Pricing

IT support cost in Malaysia

What managed IT is priced at per user per month, and how that compares with the real employer cost of putting one engineer on your own payroll.

  • Published per-user rates, and what each tier covers
  • The four ways Malaysian providers bill, and how to tell them apart
  • The payroll arithmetic for an in-house hire, including statutory contributions
  • Seven questions that make two different quotes comparable
Read the guide
Comparison

Break-fix vs managed IT services

Two ways of buying IT support that look similar on an invoice and behave nothing alike in practice, including how to tell which one you are actually on.

  • The two models side by side, across nine dimensions
  • What break-fix costs in ways that never reach an invoice
  • Where paying per incident is still the right call
  • Five questions that reveal which model you are really on
Read the guide
Security

Email fraud, and why it looks real

Fake supplier invoices, fake requests from the boss, and fake login pages are the scams that actually reach Malaysian SMEs. Here is the shape of each one.

  • Three messages worth a second look, and what gives each away
  • Why locking the account is not enough on its own
  • What has to happen in the first hour after a mailbox is compromised
Read the guide

Try it yourself

Tool

Quick IT health check

Eight questions, about a minute. Tick what sounds like your company and see where you stand. Nothing is sent anywhere and nothing is stored.

Start the check

Would rather just ask someone?

Tell us how your IT is supported today and what breaks most often, and we will give you a straight answer about whether anything needs to change.

Talk to our team

You can also look at what each service covers, the plans and what is in each one, or the questions we hear most.