Plans

Modular plans that fit how you work

Per-user monthly pricing with a modular structure: pay only for the services you need, and upgrade your tier at any time.

In every plan
Remote Monitoring Management System EDR Antivirus on new subscriptions Dedicated WhatsApp support line

Essential

For small businesses starting out

RM 100 /user/mo
  • Remote Monitoring Management System on one endpoint per user
  • EDR Antivirus included on new subscriptions
  • Dedicated WhatsApp support line for logging tickets
  • Real-time hardware and software inventory on every device
  • Automated patch management
  • 24/7 monitoring with real-time alerts
  • Remote support pool: one session per user a month, used by whoever needs it
  • One IT day a year, your engineer working from your office
  • User onboarding and offboarding included
  • 10% discount on all add-on services
Get a tailored quote

Standard

Proactive IT support

RM 150 /user/mo
  • Everything in Essential
  • One IT day a month, your engineer working from your office, with a written report
  • Initial comprehensive IT audit report
  • Annual IT report submitted by your engineer, with an IT Advisor onsite visit
  • Dedicated IT engineer for your organization
  • License management and renewal tracking
  • Engineer-written monthly service reports
  • 20% discount on all add-on services
Get a tailored quote
Most popular

Premium

Full IT management service

Normal price RM 200
RM 180 /user/mo
Promo price
  • Everything in Standard
  • 15-minute first response SLA, highest priority queue
  • Unlimited remote support (business hours)
  • 1 urgent Critical Onsite call-out a month, when needed
  • Quarterly IT advisory visit, with strategic report and audit findings
  • Full vendor management and procurement support
  • Complete IT policy documentation package
  • 30% discount on all add-on services
Get a tailored quote
What the monitoring actually gives you

A live record of every machine, on every plan

Most SMEs cannot say how many computers they own, what is inside them, or which ones are behind on updates. From the day we take over, you can. The Remote Monitoring Management System builds the list itself and keeps it current, and it runs on every tier, not just the top one.

You always know what you own

No purchase orders to dig out and nobody to ask. A machine registers itself the moment it comes online, and the record updates on its own after that.

Patching and protection are visible, not assumed

Which machines are behind on updates, and which ones have protection that is not running. That is a list you can act on, not a guess.

Staff changes stop losing machines

When someone leaves, you can see which device they used and what was installed on it, so the handover is a record rather than a memory.

WS-FINANCE-04 Online, last seen 2 min ago
Make and model
ThinkPad E14 Gen 5
Serial number
PF3XXXXX
Processor
Core i5-1335U, 10 cores
Memory
16 GB (8 GB slot 1, 8 GB slot 2)
Storage
512 GB SSD, 214 GB free
Network
192.168.1.42, MAC 1C:**:**:**
Operating system
Windows 11 Pro 23H2, 64-bit
Last reboot
6 days ago
Patches
2 installed, 5 pending approval
Protection
EDR running, up to date
Software
40 applications, with versions

Sample record. Nobody types any of this in, and it refreshes on its own.

Side by side

Compare the tiers

Feature Essential Standard Premium
Promo price per user/month RM 100 RM 150 RM 180
RMM 24/7 monitoring ✓ ✓ ✓
EDR Antivirus (new subscriptions) ✓ ✓ ✓
Dedicated WhatsApp support line ✓ ✓ ✓
Real-time hardware & software inventory monitoring ✓ ✓ ✓
Patch management status ✓ ✓ ✓
Device security status ✓ ✓ ✓
Remote support (pooled, used by whoever needs it) 1 / user / mo 1 / user / mo Unlimited
IT days at your office 1 a year 1 a month 1 a month
IT day coverage 1 a year, any team size 1 a month, +1 per full 10 users 1 a month, +1 per full 10 users
15-minute first response SLA — — ✓
Urgent Critical Onsite call-out — — Up to 1 / month
IT Advisor onsite visit — Annual, alongside the IT report Quarterly, with strategic report
Initial IT audit report — ✓ ✓
Dedicated IT engineer — ✓ ✓
License tracking — ✓ ✓
Monthly service reports — ✓ ✓
IT policy documentation — — ✓
Vendor management & procurement — — ✓
Priority queue — — Highest
Add-on services discount 10% 20% 30%

On an IT day your engineer works from your office, not from a ticket queue: the machines that only misbehave in person, the questions nobody bothers to raise a ticket for, and the jobs that are faster at the desk than over a remote session. On Standard and Premium the number of IT days follows your headcount: one a month for up to 19 users, two for 20 to 29, three for 30 to 39, and so on. A 22-user office therefore has two, not three. Essential includes one IT day a year whatever the size of your team. Remote support counts differently: the allowance is one session per user a month, not per ten, and it is a shared pool, so a 10-user office has 10 sessions to spend and it does not matter who uses them. All tiers include endpoint management, server and backup oversight, full user support, and a dedicated WhatsApp line where a message creates the ticket. Additional IT days and extra endpoints are available as add-ons, and remote support beyond your monthly pool is charged per session. Both take your tier's discount of 10%, 20% or 30%.

Wondering how these rates compare with the market, or with hiring someone in-house? Read our IT support cost breakdown for Malaysia.

Not sure which plan fits?

Schedule a free IT assessment. We will review your current setup and recommend the right package for your business and growth stage, with a clear per-user quote.

Schedule a free IT assessment

Or read first: what each service covers, break-fix vs managed IT, and all guides and tools.