Per-user monthly pricing with a modular structure: pay only for the services you need, and upgrade your tier at any time.
Every Xcon contract ships with 24/7 RMM and enterprise EDR Antivirus on every managed endpoint, at no extra cost, no matter which tier you choose.
For small businesses starting out
Proactive IT support
Full IT management service
| Feature | Essential | Standard | Premium |
|---|---|---|---|
| Promo price per user/month | RM 100 | RM 150 | RM 180 |
| RMM 24/7 monitoring | ✓ | ✓ | ✓ |
| EDR Antivirus (included in contract) | ✓ | ✓ | ✓ |
| Remote support | 1 session/user/mo | 1 session/user/mo | Unlimited |
| IT onsite maintenance | Quarterly | Monthly | Monthly |
| 15-minute response commitment | — | — | ✓ |
| IT advisory & service review | — | Annual | Quarterly |
| IT audit report | — | ✓ | ✓ |
| Dedicated L3 engineer | — | ✓ | ✓ |
| License tracking | — | ✓ | ✓ |
| Asset registry | — | ✓ | ✓ |
| Monthly service reports | — | ✓ | ✓ Strategic |
| IT policy documentation | — | — | ✓ |
| Vendor management & procurement | — | — | ✓ |
| Priority queue | — | — | Highest |
| Add-on services discount | 10% | 20% | 30% |
All tiers include endpoint management, server and backup oversight, and full user support. Additional onsite visits, extra endpoints, and remote session packs are available as add-ons, with tier-based discounts of 10%, 20%, or 30%. Report issues via WhatsApp for instant ticket creation.
Wondering how these rates compare with the market, or with hiring someone in-house? Read our IT support cost breakdown for Malaysia.
Schedule a free IT assessment. We will review your current setup and recommend the right package for your business and growth stage, with a clear per-user quote.
Schedule a free IT assessment